Zimbabwe implements USD 5,000 penalty for telecom firms over poor service delivery

The Government of Zimbabwe has instituted new measures aimed at enhancing service delivery among telecommunications firms and internet service providers.

As reported by Bulawayo24, the Minister of Information Communications Technology, Tatenda Mavetera, announced that companies failing to meet service quality standards will incur penalties of up to USD 5,000. This announcement was officially made through a Government Gazette published on Friday, September 6.

The newly promulgated regulations stipulate that the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) will evaluate the performance of service providers over a three-month review period, employing a set of key performance indicators. These indicators are designed to measure the reliability and quality of services provided to customers.

These measures reflect the government’s commitment to ensuring that telecommunications services in Zimbabwe meet the expectations of users and contribute to the overall economic development of the country.

Stakeholders within the telecommunications sector are expected to comply with these new regulations to avoid financial penalties, thereby promoting a more reliable service environment for consumers. This regulatory initiative is anticipated to have a positive impact on the quality of telecommunication services offered in Zimbabwe.